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	<title>RRLA &#187; Blogging</title>
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		<title>Customer Service Limitations of Twitter</title>
		<link>http://blog.redrocketla.com/2010/03/17/customer-service-limitations-of-twitter/</link>
		<comments>http://blog.redrocketla.com/2010/03/17/customer-service-limitations-of-twitter/#comments</comments>
		<pubDate>Thu, 18 Mar 2010 00:16:58 +0000</pubDate>
		<dc:creator>Scott Posner</dc:creator>
				<category><![CDATA[Blogging]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Marketing/Advertising]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Erik Sass]]></category>
		<category><![CDATA[OMMA]]></category>
		<category><![CDATA[red rocket LA]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://blog.redrocketla.com/?p=377</guid>
		<description><![CDATA[Companies maintain Twitter accounts  because it allows them to connect with their customers instantly. But what happens when a customer complains about a defective product or an unpleasant service experience? Is 140 characters really enough space to address their concerns? Probably not, so be sure you have a customer relations support team in place that [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft size-full wp-image-378" title="twitter" src="http://blog.redrocketla.com/wp-content/uploads/twitter.png" alt="twitter" width="100" height="100" />Companies maintain Twitter accounts  because it allows them to connect with their customers instantly. But what happens when a customer complains about a defective product or an unpleasant service experience? Is 140 characters really enough space to address their concerns? Probably not, so be sure you have a customer relations support team in place that can work to resolve the customer&#8217;s issue, otherwise the whole situation could get bigger and more vocal than it needs to be on Twitter. That&#8217;s Erik Sass&#8217; take on the situation. <a title="Twitter is not a platform for solving customer service issues" href="http://www.mediapost.com/publications/?fa=Articles.showArticle&amp;art_aid=124482" target="_blank">Read his article in MediaPost Blog here.</a></p>
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		<title>The 10 best/worst Internet Company Names of the Decade</title>
		<link>http://blog.redrocketla.com/2010/01/04/the-10-bestworst-internet-company-names-of-the-decade/</link>
		<comments>http://blog.redrocketla.com/2010/01/04/the-10-bestworst-internet-company-names-of-the-decade/#comments</comments>
		<pubDate>Mon, 04 Jan 2010 19:00:05 +0000</pubDate>
		<dc:creator>Scott Posner</dc:creator>
				<category><![CDATA[Blogging]]></category>
		<category><![CDATA[Marketing/Advertising]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Trends]]></category>
		<category><![CDATA[Boku]]></category>
		<category><![CDATA[company naming]]></category>
		<category><![CDATA[Flickr]]></category>
		<category><![CDATA[Hulu]]></category>
		<category><![CDATA[Laurel Sutton]]></category>
		<category><![CDATA[red rocket LA]]></category>
		<category><![CDATA[Wikipedia]]></category>
		<category><![CDATA[YouTube]]></category>

		<guid isPermaLink="false">http://blog.redrocketla.com/?p=316</guid>
		<description><![CDATA[Laurel Sutton of Catchword Branding does a great job spotlighting some of the most notable Internet company names of the decade. Her recent Marketing Profs article, shown below, offers some valuable insights into what can make or break an effective company name.




Like the internet phenoms they trumpeted, Internet company names of the last decade have [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://pamelavillars.wordpress.com/2009/10/10/how-do-i-name-thee/"><img class="alignleft size-medium wp-image-317" title="naming-baby" src="http://blog.redrocketla.com/wp-content/uploads/naming-baby-268x300.jpg" alt="naming-baby" width="161" height="180" /></a>Laurel Sutton of<a href="http://www.catchwordbranding.com/?" target="_blank"> <span style="color: #ff0000;">Catchword Branding</span></a> does a great job spotlighting some of the most notable Internet company names of the decade. Her <span style="color: #0000ff;"><a href="http://www.marketingprofs.com/articles/2009/3278/10-best-and-worst-internet-company-names-of-the-decade/?adref=znnpbsc45C9" target="_blank">recent Marketing Profs article</a></span>, shown below, offers some valuable insights into what can make or break an effective company name.</p>
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<p><span style="color: #000000;">Like the internet phenoms they trumpeted, Internet company names of the last decade have been, by turns, wildly inventive, deeply troubled, breathtakingly silly, serviceable (if dull)—and, occasionally, brilliant.</span></p>
<p><span style="color: #000000;">Having christened our share of Internet phenoms, we at Catchword decided to looked back to identify the 10 biggest dot-com naming trends—and their best and worst examples.</span></p>
<p><span style="color: #000000;">(Although, frankly, it was hard to choose just one &#8220;worst&#8221; in some cases. There were so many Web 2.0 disasters! It was as though the rules of language had ceased to apply.)</span></p>
<p><span style="color: #000000;">Here are the trends and names that rose to the top (and sank to the bottom).</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;"><strong>1. The Hookup</strong></span></p>
<div style="padding-left: 30px;"><span style="color: #000000;"><a href="http://www.marketingprofs.com/articles/2009/3278/10-best-and-worst-internet-company-names-of-the-decade/?adref=znnpbsc45C9#storyContinued5"></a>Sometimes two words are better than one—especially to convey a new way of doing things. Serviceable hookups can range from descriptive (Facebook, StubHub) to suggestive (LinkedIn) to evocative (Snapfish).</span></div>
<p style="padding-left: 30px;"><span style="color: #000000;">But if two words don&#8217;t have a discernible relationship with each other—or the brand—it&#8217;s a Random Hookup. And we all know how short-lived those are—in this or any realm.</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;"><em>Win: </em>YouTube</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;">Intuitive, catchy, grassroots-y. The retro slang &#8220;tube&#8221; for TV evokes simpler times and ease of use: clever for a new app that could have been seen as intimidatingly high-tech.</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;"><em>Fail:</em> TalkShoe</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;">Say what? The name is a play on the use of Ed Sullivan&#8217;s pronunciation of the word &#8220;show&#8221; on his long-ago TV show. Like anyone is going to make the connection&#8230;</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;"><strong>2. The Conjurer</strong></span></p>
<p style="padding-left: 30px;"><span style="color: #000000;">Evocative words can make memorable brand names when they relate to the core of a brand&#8217;s story (like Yelp). But the line can be fine between edgy and baffling.</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;"><em>Win: </em>Twitter</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;">Whimsically conjures up users&#8217; sharing short little bursts of information (like birds twittering in a tree)—as well as excitement (&#8221;all atwitter&#8221;). It&#8217;s extendable, too. A whole vocabulary quickly takes flight—from tweet and twitfriend to twipic.</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;"><em>Fail: </em>MOO</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;">Great for cows, milk, cheese, ice cream. Not so great for a site offering printing services.</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;"><strong>3. The Letter-Dropper</strong></span></p>
<p style="padding-left: 30px;"><span style="color: #000000;">The problem with this type of coinage is it&#8217;s so distinctive you&#8217;re almost bound to look like a copycat if you&#8217;re not the first out of the gate. And if you drop more than one letter, you&#8217;re asking for trouble. (Was Motorola&#8217;s SLVR cell phone meant to be Silver or Sliver? And what&#8217;s with Scribd?)</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;"><em>Win:</em> Flickr</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;">The image of a camera&#8217;s flicker is relevant for photo sharing and reassuringly familiar, while the dropped letter—a new naming convention—suggested cutting-edge technology.</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;"><em>Fail:</em> iStalkr</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;">Creepy.</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;"><strong>4. The Assembly Line</strong></span></p>
<p style="padding-left: 30px;"><span style="color: #000000;">Names assembled from word parts with meaningful associations can be rich and unexpected (witness Gizmodo, the gadget blog). But tone and messaging need to be just right.</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;"><em>Win:</em> Wikipedia</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;">The unusualness of the name establishes it as a fresh player, while the evocation of both encyclopedias and speed (&#8221;wiki&#8221; is Hawaiian for &#8220;quick&#8221;) is spot on.</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;"><em>Fail:</em> Nupedia</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;">The flatfooted claim of newness sounds dated from day one. Plus it&#8217;s risky to stake an identity on newness in internet-land. Before long, this premise is far from &#8220;nu.&#8221;</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;"><strong>5. The Misspeller</strong></span></p>
<p style="padding-left: 30px;"><span style="color: #000000;">This kind of brand name often spells disaster: hard to remember (Ideeli, Scrybe), confusing to pronounce and spell (Myngle, Wotnext, Gravee), and reeking of URL-search desperation (Itzbig, Profilactic, Fairtilizer).</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;"><em>Win:</em> Boku</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;">French word &#8220;beaucoup&#8221; is on the money for an online payment service—and for many Americans, the misspelling is actually more intuitive and inviting.</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;"><em>Fail:</em> Cuil</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;">Meant to be pronounced &#8220;cool,&#8221; but who&#8217;s gonna get that? Rule No. 1: Your name shouldn&#8217;t need to come with a pronunciation guide.</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;"><strong>6. The Wordster</strong></span></p>
<p style="padding-left: 30px;"><span style="color: #000000;">Another convention that ages fast. And there&#8217;s nothing more pathetic in naming than a transparent attempt to appear cool (cases in point: Dogster, Agester, Talkster).</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;"><em>Win:</em> Friendster</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;">Not exciting, we&#8217;ll grant you, but the intuitiveness of the name helped usher in the era of social networking.</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;"><em>Fail:</em> Napster</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;">In light of its ensuing legal woes, to highlight the &#8220;kidnapping&#8221; of music is probably not the best idea (to put it kindly).</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;"><strong>7. The Double or Nothing</strong></span></p>
<p style="padding-left: 30px;"><span style="color: #000000;">Doubling a letter in a real word only works when the word remains recognizable, and the addition of the second letter serves some purpose, other than to complicate spelling (as in Gawwk).</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;"><em>Win:</em> Digg</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;">Intuitive and evocative, the double &#8220;g&#8221; underscores the digging nature of research and is graphically interesting.</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;"><em>Fail: </em>Diigo</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;">A social bookmarking site, the double &#8220;i&#8221; destroys the semantic connection and confuses pronunciation. (Is it Dee-go or Dih-go?) Plus, coming on the heels of Digg, it seems hopelessly derivative.</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;"><strong>8. The eThing, the iThing, the meThing, the myThing</strong></span></p>
<p style="padding-left: 30px;"><span style="color: #000000;">&#8220;e/i&#8221; shorthand quickly becomes redundant in the internet space, although it spawns many workhorse names: serviceable, if dull. The me/my thing (as in mySpace) tends to be similarly predictable and unremarkable. (Now, myBad—that would be interesting&#8230;)</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;"><em>Win:</em> iContact</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;">For a provider of email marketing, the &#8220;i&#8221; works on three levels: &#8220;I contact,&#8221; &#8220;eye contact,&#8221; and, of course, &#8220;Internet contact.&#8221;</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;"><em>Fail:</em> eSnailer, eBaum&#8217;s World, eXpresso&#8230;</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;"><strong>9. The Empty Vessel</strong></span></p>
<p style="padding-left: 30px;"><span style="color: #000000;">A word without recognizable semantic roots can be a useful umbrella name for a company that may want to branch out in different directions. But it needs to be pronounceable and have relevant sound symbolism. Otherwise, it&#8217;s not an Empty Vessel—it&#8217;s Alphabet Soup. Like Disaboom, Xoopit, Yebol, and Goozex. Cover your ears.</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;"><em>Win:</em> Kazaa</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;">Recalls huzzah or hurrah, conveying excitement. (Sample exclamation: &#8220;Kazaa! I just downloaded Season One of Six Feet Under, FOR FREE!!!&#8221;)</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;"><em>Fail:</em> Eefoof</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;">Vintage Web 2.0: hard to spell, silly—and utterly meaningless.</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;"><strong>10. The Foreigner</strong></span></p>
<p style="padding-left: 30px;"><span style="color: #000000;">Words in little-known languages can also make good empty-vessel names, especially if their meaning provides a springboard into their brand story. The trick is to find words that are easy to pronounce and pleasing to the American ear (like Kijiji, a communal website with a Swahili name meaning &#8220;village&#8221;).</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;"><em>Win:</em> Hulu</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;">Good empty vessel name for an entertainment company that wants to keep its options open. (Interestingly, the word means &#8220;empty gourd&#8221; in Mandarin.) The rhyming word is playful, and by evoking hula hoops, it suggests fun.</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;"><em>Fail:</em> Jwaala</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;">Talk about a tongue-twister.</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;"><strong>The Coming Decade</strong></span></p>
<p style="padding-left: 30px;"><span style="color: #000000;">As for Internet company naming trends of the coming decade: Companies will demand more meaningful brand names, as far from Web 2.0 flights of fancy as possible; they&#8217;ll be willing to pay a premium for real-word or lightly coined domain names; and they will be creative in the messages they explore—as long as they&#8217;re relevant to the brand.</span></p>
<p style="padding-left: 30px;"><span style="color: #000000;">Like Internet companies themselves, it appears, Internet naming will be coming back down to earth.</span></p>
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		<title>The skinny on LA&#8217;s food trucks</title>
		<link>http://blog.redrocketla.com/2009/11/17/the-skinny-on-las-food-trucks/</link>
		<comments>http://blog.redrocketla.com/2009/11/17/the-skinny-on-las-food-trucks/#comments</comments>
		<pubDate>Tue, 17 Nov 2009 20:42:31 +0000</pubDate>
		<dc:creator>Scott Posner</dc:creator>
				<category><![CDATA[Blogging]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Fun]]></category>
		<category><![CDATA[Marketing/Advertising]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Trends]]></category>
		<category><![CDATA[Barbie's Q]]></category>
		<category><![CDATA[food trucks]]></category>
		<category><![CDATA[Kogi]]></category>
		<category><![CDATA[LA food trucks]]></category>
		<category><![CDATA[red rocket LA]]></category>
		<category><![CDATA[TLofts]]></category>
		<category><![CDATA[WunderBlog]]></category>

		<guid isPermaLink="false">http://blog.redrocketla.com/?p=285</guid>
		<description><![CDATA[The food trucks are taking over LA and we love it! Especially since we&#8217;ve partnered with many of them to bring traffic, prospects and PR to our client&#8217;s TLofts development in WestLA. The trucks stop by TLofts Monday-Friday, so come out and sample some of this gourmet street food. This link will take you to [...]]]></description>
			<content:encoded><![CDATA[<p>The food trucks are taking over LA and we love it! Especially since we&#8217;ve partnered with many of them to bring traffic, prospects and PR to our client&#8217;s TLofts development in WestLA. The trucks stop by TLofts Monday-Friday, so come out and sample some of this gourmet street food. <span style="color: #0000ff;"><a title="TLofts food truck schedule" href="http://www.tlofts.com/news_events.html" target="_blank">This link will take you to the weekly schedule.</a></span></p>
<p>For a primer on all the great truck food, check out this video from the folks at WunderBlog covering their recent truck tasting tour. Their first stop is at TLofts.<br />
<object classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" width="400" height="265" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,40,0"><param name="allowfullscreen" value="true" /><param name="allowscriptaccess" value="always" /><param name="src" value="http://vimeo.com/moogaloop.swf?clip_id=7619977&amp;server=vimeo.com&amp;show_title=1&amp;show_byline=1&amp;show_portrait=0&amp;color=&amp;fullscreen=1" /><embed type="application/x-shockwave-flash" width="400" height="265" src="http://vimeo.com/moogaloop.swf?clip_id=7619977&amp;server=vimeo.com&amp;show_title=1&amp;show_byline=1&amp;show_portrait=0&amp;color=&amp;fullscreen=1" allowscriptaccess="always" allowfullscreen="true"></embed></object></p>
<p><a href="http://vimeo.com/7619977">LA Food Truck Tour</a> from <a href="http://vimeo.com/twunder">Terry Wunder</a> on <a href="http://vimeo.com">Vimeo</a>.</p>
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		<title>Email marketing suicide; a step-by-step guide</title>
		<link>http://blog.redrocketla.com/2009/10/09/email-marketing-suicide-a-step-by-step-guide/</link>
		<comments>http://blog.redrocketla.com/2009/10/09/email-marketing-suicide-a-step-by-step-guide/#comments</comments>
		<pubDate>Fri, 09 Oct 2009 19:20:54 +0000</pubDate>
		<dc:creator>Scott Posner</dc:creator>
				<category><![CDATA[Blogging]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[E-commerce]]></category>
		<category><![CDATA[Email Marketing]]></category>
		<category><![CDATA[Fun]]></category>
		<category><![CDATA[Marketing/Advertising]]></category>
		<category><![CDATA[Andrew Kordek]]></category>
		<category><![CDATA[eblast]]></category>
		<category><![CDATA[red rocket LA]]></category>

		<guid isPermaLink="false">http://blog.redrocketla.com/?p=236</guid>
		<description><![CDATA[Oh sure, anyone can implement an effective email marketing campaign that offers great ROI. But what if you&#8217;re looking to tank your email campaign? Not so easy, is it? Don&#8217;t worry, Andrew Kordek from Deliverability.com has outlined nine basic steps guaranteed to sink your campaign. In a nutshell:

Boast to your subscribers about your prowess in [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.dennis-yu.com/funeral-marketing-is-no-grave-matter"><img class="alignleft size-thumbnail wp-image-240" title="gravestone" src="http://blog.redrocketla.com/wp-content/uploads/gravestone-150x150.jpg" alt="gravestone" width="135" height="135" /></a>Oh sure, anyone can implement an effective email marketing campaign that offers great ROI. But what if you&#8217;re looking to tank your email campaign? Not so easy, is it? Don&#8217;t worry, Andrew Kordek from Deliverability.com has outlined nine basic steps guaranteed to sink your campaign. In a nutshell:</p>
<ol>
<li>Boast to your subscribers about your prowess in email marketing. And do it often. They really care about this.</li>
<li>Forget about what your subscribers want; you&#8217;re in this to generate revenue. So, be sure to send them an email everyday and eventually they&#8217;re bound to buy something. Or opt out.</li>
<li>Remember, you&#8217;re not really sending emails or communications, your sending &#8220;blasts&#8221; and all that the name implies. Get those subscribers in your sights and blast and blast away.</li>
<li>You know all those white papers, articles and blogs that cover email marketing best practices? Print them out and turn them into paper airplanes. C&#8217;mon, no one knows better than you anyway.</li>
<li>People signed up for your email so they must obviously want it. They crave it. That said, don&#8217;t spend too much time thinking about what you send, they&#8217;ll be happy to get anything. They&#8217;re so needy.</li>
<li>Don&#8217;t waste money on an email expert to run your program since any bozo can do the job. No bozos around?  Grab someone from the mail room; they&#8217;re experts with the mail, right?</li>
<li>Choose an email service provider based on the following criteria: A) they can send email, and B) they are the cheapest ones around. Don&#8217;t be bothered with trivial things like does their user interface and service support suck.</li>
<li>Never grow your list organically when you can buy a list with 4 million opt-in names for just $99. Hey, who doesn&#8217;t love a bargain?</li>
<li>And finally, be sure to let your CMO or president tell you how to run the show. Just because he or she does not fully understand what you do, that&#8217;s no reason to think they can&#8217;t do it better.</li>
</ol>
<p>Pearls, indeed.</p>
<p><span style="color: #0000ff;"><a href="http://blog.deliverability.com/2009/09/h.html" target="_blank">Click here for Andrew Kordek&#8217;s complete post</a>.</span></p>
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		<title>FTC wants more transparency from advertisers and bloggers</title>
		<link>http://blog.redrocketla.com/2009/10/05/ftc-wants-more-transparency-from-advertisers-and-bloggers/</link>
		<comments>http://blog.redrocketla.com/2009/10/05/ftc-wants-more-transparency-from-advertisers-and-bloggers/#comments</comments>
		<pubDate>Mon, 05 Oct 2009 18:02:40 +0000</pubDate>
		<dc:creator>Scott Posner</dc:creator>
				<category><![CDATA[Blogging]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Marketing/Advertising]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[red rocket LA]]></category>

		<guid isPermaLink="false">http://blog.redrocketla.com/?p=222</guid>
		<description><![CDATA[The Federal Trade Commission (FTC)  has recently announced two new requirments that will impact both advertisers and bloggers.
Testimonials
According to Mary Engle, associate director of ad practices at the commission, the FTC is changing its guidelines on endorsement so that advertisers will no longer be able  to use statements like &#8220;Results may vary&#8221; as a way [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft size-medium wp-image-223" title="federal-trade-commission-ftc-logo_jpg" src="http://blog.redrocketla.com/wp-content/uploads/federal-trade-commission-ftc-logo_jpg-300x300.png" alt="federal-trade-commission-ftc-logo_jpg" width="126" height="126" />The Federal Trade Commission (FTC)  has recently announced two new requirments that will impact both advertisers and bloggers.</p>
<p><strong>Testimonials</strong></p>
<p>According to Mary Engle, associate director of ad practices at the commission, the FTC is changing its guidelines on endorsement so that advertisers will no longer be able  to use statements like &#8220;Results may vary&#8221; as a way to justify claims that are counter to the norm of a product or services&#8217; expected performance.</p>
<p>David Vladeck,  head of the FTC&#8217;s Bureau of Consumer Protection, said, &#8220;Disclaimers of guidelines are not working. Misuse has been especially prevalent in weight-loss products.</p>
<p>&#8220;In the FTC&#8217;s review of 300 ads, two-thirds used consumer testimonials. Few showed realistic claims, and disclosures of atypical results were flashed too quickly to read. &#8216;Results may vary&#8217; does not adequately inform consumers that claims are outliers or extreme cases. They do not disclose results consumers should realistically expect. That is the main problem.&#8221;</p>
<p>The changes to the guidelines will take affect this year.</p>
<p><strong>Bloggers</strong></p>
<p>The Associate Press reports that under new guidelines approved the by the FTC,  bloggers will now be required to disclose any gifts or payments they receive for reviewing a company&#8217;s product. The penaly for noncompliance is a fine of up to $11,000 per violation.</p>
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