Archive for the ‘E-commerce’ Category

Target introduces mobile/scanable gift cards

Thursday, February 11th, 2010

Image couresy of Target

Tired of carrying around those cumbersome, wallet-busting gift cards? Target wants to ease your burden by allowing you to keep their gift card right in your smartphone. The big box retailer just announced that customers can now  access their gift cards right from their smartphones by presenting the digital bar code to the cashier at time of checkout.

Clearly this is a big step forward in m-commerce (as in mobile commerce) and a likely look at the shape of things to come. “There’s been such rapid growth in m-commerce in the last two years,” Ben Rushlo, senior manager of Internet technologies at Keynote, based in San Mateo, Calif., told Marketing Daily.

Read Sara Mahoney’s article in Marketing Daily for more info.


Mispelllllling intenshional

Tuesday, December 15th, 2009

stopFrom an early age, we’re taught that misspellings are a no-no. In school, they can lower your grade. In the professional world, they can mean missing out on an opportunity. But when it comes to your URL, you might want to consider registering one or several misspellings of your domain. Why? Because unlike your fifth grade English teacher, many of us are poor spellers.

Case in point: I have a friend who can’t spell his way out of a paper bag. One day he asked me to check his spelling on something and I came across the word “braw.” When I told him he spelled “bra” wrong, he replied, “Oh, did I leave off the ‘w’?”

He’s not the only one out there, which is why we need to anticipate how they might misspell our company names when doing a Google search.

For example, if your company is named Lemon Anchovies, we’ll assume your URL is LemonAnchovies.com. But you might also consider registering LemonAnchovees.com and maybe even LeminAnchovies.com.  The cost of registering additional domains is little in comparison to the business potential of grabbing new customers. And really, just because they can’t spell, that doesn’t mean they can’t spend.

Facebook – enhanced privacy or invasion of privacy?

Tuesday, December 15th, 2009

big-brotherFacebook recently announced its new privacy enhancements that may just make our information less private. Although there are new controls that allow you to limit who sees your personal information, posts, photos, etc., the change that’s causing blow back is due to a new category, called “publicly available information,” that is beyond users’ control. This new category includes a person’s name, picture and city, the list of their Facebook friends and the Facebook pages they have endorsed. As a recent LA Times editorial observed, “The friends list is particularly sensitive, privacy advocates note, because of the amount of personal information that can be gleaned from knowing a person’s associates.”

Why did Facebook do this? According to the LA Times, it’s simply good business. For them, not necessarily for you. Read the Op-ed piece here.

Pizza Hut rakes in the dough with iPhone app

Tuesday, November 3rd, 2009

Drag & drop your toppingsSeveral months ago we posted about a new Pizza Hut iPhone app that let people order their pizza and play a pizza delivery inspired game right on their phone. According to a recent article in Mashable, the pizza maker has generated incremental sales of more than $1 million dollars since the app’s introduction. The app’s success has surprised many, including Pizza Hut’s own senior director of digital marketing, Bernard Acoca.

“We always saw a steady level of growth with our mobile business via our WAP site, but to be candid it wasn’t the explosive level of growth we’ve seen with the iPhone app. iPhone applications capture consumers’ imagination in a way that WAP sites simply can’t do, so the decision to expand to the iPhone was as good one for us.”

In addition to bringing in added revenue, the app has also earned one of the highest distinctions available; it’s been featured in an iPhone TV ad.

Click here for the full story.

Email marketing suicide; a step-by-step guide

Friday, October 9th, 2009

gravestoneOh sure, anyone can implement an effective email marketing campaign that offers great ROI. But what if you’re looking to tank your email campaign? Not so easy, is it? Don’t worry, Andrew Kordek from Deliverability.com has outlined nine basic steps guaranteed to sink your campaign. In a nutshell:

  1. Boast to your subscribers about your prowess in email marketing. And do it often. They really care about this.
  2. Forget about what your subscribers want; you’re in this to generate revenue. So, be sure to send them an email everyday and eventually they’re bound to buy something. Or opt out.
  3. Remember, you’re not really sending emails or communications, your sending “blasts” and all that the name implies. Get those subscribers in your sights and blast and blast away.
  4. You know all those white papers, articles and blogs that cover email marketing best practices? Print them out and turn them into paper airplanes. C’mon, no one knows better than you anyway.
  5. People signed up for your email so they must obviously want it. They crave it. That said, don’t spend too much time thinking about what you send, they’ll be happy to get anything. They’re so needy.
  6. Don’t waste money on an email expert to run your program since any bozo can do the job. No bozos around?  Grab someone from the mail room; they’re experts with the mail, right?
  7. Choose an email service provider based on the following criteria: A) they can send email, and B) they are the cheapest ones around. Don’t be bothered with trivial things like does their user interface and service support suck.
  8. Never grow your list organically when you can buy a list with 4 million opt-in names for just $99. Hey, who doesn’t love a bargain?
  9. And finally, be sure to let your CMO or president tell you how to run the show. Just because he or she does not fully understand what you do, that’s no reason to think they can’t do it better.

Pearls, indeed.

Click here for Andrew Kordek’s complete post.

Are you giving away the store with e-coupons?

Tuesday, August 25th, 2009

Image courtesy of ehow.com

Given today’s economy, it’s no surprise that coupons are being clipped faster than the dialog in a David Mamet play. A quick Google search will tell you that e-coupons are just as prevalent. And while retailers may be chalking up incremental sales due to e-coupons, they may also be giving too much away too easily.

According to Alex Rampell, CEO of TrialPay, an e-commerce solutions company in Mountain View, Calif., many companies are offering e-coupons to prospects who were ready to complete their online transaction without any additional incentive.

Look for smarter ways to link coupons to behavior. Take a company like the Gap — anyone can shop at the Gap online, then do a search for coupons and pay less. Wouldn’t it be better for the Gap to target people who are non-Gap shoppers? Instead of making coupons available to Joe Public on the Internet, it might be better — just as a for instance — to offer Gap coupons to consumers when they sign up for Weight Watchers, or when they buy a baby book at Amazon.

Read more of what he has to say in this interview with Media Post’s Sarah Mahony.

Image courtesy of ehow.com