Archive for the ‘General’ Category

How do you reach Chinese customers? A Chinese language website, of course.

Friday, February 3rd, 2012

Just in time for the Chinese New Year, red rocket LA Marketing & PR has launched the first Chinese language website for longtime client and home builder, LA Urban Homes.

The Chinese website is an adaptation of the general market site that we created last year to promote LA Urban Homes’ four neighborhoods within the Azusa master-planned community of Rosedale.

In order to completely engage the buyer profile, mainly first generation Chinese or buyers of Chinese descent, LA Urban Homes marketing director, Jil Blumberg Froman, charged us with creating a Chinese language website. Made total sense. After all, beyond having sales professionals who could converse in the proper Chinese dialect,  it was truly the best way to connect with this target.

Prior to translating the English language website’s copy into Chinese, we worked with Chinese marketing strategists to revise the content so it would resonate more with the target. For example, on the English language site, the Local Area section highlights stores and conveniences in the immediate area. For the Chinese site, we modified the focus of that section to provide information on nearby vacation destinations that we knew were popular with the target, such as Mt. Baldy and Lake Arrowhead. In addition to showcasing the local public services, we also made a point of highlighting the neighborhoods’ close proximately  to public services in neighboring cities that would be of key interest to Chinese buyers.

Once the copy was reworked, it was translated and incorporated into the site design. We were very selective with the team members we put on this assignment. For the process to work smoothly, they had to be proficient in both Chinese and English. They were. The site launched on Saturday, January 21, just days before the Chinese New Year.

To  direct prospects to the site most relevant to them, the  English language site features a graphic in Chinese directing viewers to the Chinese language site. Similarly, the Chinese language site features a graphic in English directing views to the English language site.

As far as we know, this is the first Chinese language website for a US developer.

In addition to the new website, red rocket LA has been supporting LA Urban Homes’ Rosedale neighborhoods with ads in Chinese newspapers. We also intend to communicate with the target via other Chinese language online tools, such as email, for those prospects who select it as their preferred language.

At red rocket LA, we believe this is just the first of many Chinese language websites that we will either adapt from existing sites, or create from the ground up. It’s simply too large a market for home builders to ignore.

QR Codes for Home Builders

Thursday, July 14th, 2011

QR codes provide a great marketing opportunity for home builders.  While tech savvy real estate agents have already jumped on the QR Code bandwagon, builders have been a bit slower to adopt the new technology.  Home builders shouldn’t shy away from the technology, though, as it has a lot to offer.  QR codes can increase engagement, record impressions, and provide valuable data to potential buyers. But before we jump into the best uses of QR codes, let’s review the technology itself.

A QR Code leading to Red Rocket LA

A QR Code leading to Red Rocket LA

“QR code” is shorthand for “Quick Response Code,” and even if you don’t recognize the name, you have probably seen them around. They look something like this – - – - >

QR codes are simply a new way to store information as a graphic, much like a bar code (or an alphabet, for that matter).  Typically, these codes are used to store the information required to make a hyperlink, allowing them to point smart phones to a specific webpage. In fact, you can think of them as real world “links” for smart phones.

Why should Home builders use QR codes?

We know that when a new housing development is being constructed, many people are curious about the new homes in the area. Typically, home builders have provided signs with a picture, a small description, and contact information for the benefit of homebuyers and neighbors alike. However, times have changed. Since the mass adoption of smart phones, many consumers expect information to be immediately accessible.  A simple telephone number will no longer cut it.

Instead of seeing QR codes as just another hoop to jump through, the smart home builder will think of them as an opportunity to provide high quality, engaging information that will keep a development at the top of the prospective buyer’s list.

A QR Code display sign from  Marcraft Homes

A QR Code display sign from Marcraft Homes

What information can Home Builders provide with a QR code?

Here are 7 ways QR codes can help home builders:

1)   Welcome Video – by recording a short video, builders have the opportunity to create a personal message to prospective buyers that offers a human side to your development. Videos are great for establishing a first impression of what it will be like to live in the community.

2)   Map of the Area – if likely buyers are unfamiliar with the area, consider creating a simple map of the area that highlights attractions.

3)   Coupons – by partnering with local businesses, home builders can encourage potential buyers to sit down and have a cup of coffee in the area, giving them the opportunity to imagine living in the neighborhood.

4)   Listing information, including building plans, floor plans, amenities and pricing.

5)   Links to the websites of local schools and community centers.

6)   Registration for a walk through or open house.

7)   Photo galleries

Potentially, builders could create a unique micro site for each of the above categories, or they could make one large website that covers several topics. Whatever you do, be sure to optimize everything for mobile. That means no flash sites!

QR Codes Sound Great, But How do I Get Started?

Here is a basic overview of the QR code process:

First, create your destination sites, and make sure they are optimized for mobile browsing.  Then, use a QR code generator to create the codes for the destination sites. Next, use a smart phone and download a QR code reader to test your codes.  You’ll want to print out your codes at different sizes and test them from various distances.  Finally, incorporate your codes on your signs, business cards, fliers, or other promotional materials.

For more detailed instructions, check out Builder Project’s guide to QR codes and tech savvy agent’s 5 best ways to use QR codes in real estate.

Additional Resources:

Vyoo.it is a service designed specifically for mobile real estate listings. It even automatically generates a QR Code.

Goo.gl will turn any URL into a QR Code, and will help you scan the number of codes tracked (just add .qr at the end of the short code!)

Zxing Project free QR code generator

A Short History of Google Plus

Thursday, July 7th, 2011

The release of Google Plus has had internet nerds going wild, but lets be honest, these people are excitable. We’re talking about the kind of people who care about trending hashtags, after all. But is this really big news?  In a word: yes. For the uninitiated, Google Plus is Google’s attempt to build a comprehensive social networking platform complete with social bookmarking. In short, Google is attempting to out do Facebook.

Google_Plus

To understand the evolution of Google’s new venture, lets take a look at some recent internet history. Since 2009, Facebook users have been able to “like” content posted by their friends, a gesture that allows users to indicate approval without writing a comment. This simple change lowered the barrier to entry for participation, and presumably increased social interaction across the platform.  At the F8 developer’s conference in April of 2010, Facebook announced that the “Like” button would now be available for 3rd party websites to install (and 50,000 sites did so within a week of the announcement).

Allowing outside websites to use the “Like” button had important consequences. While previously a “Like” was a purely social action performed in response to a friend’s post, the new “Like” blended the commercial and social aspects of the internet. The “Like” became both a tool to bookmark interesting content, as one might “like” a blog post or news story; and a show of allegiance to a brand entity, as one might “like” Nike or Coke.

Brands quickly recognized the value of “Likes,” as a type of free marketing and as a meter stick of general popularity.  Although the dollar value of each like is highly debated (and may be subject to variation across different industries), brands agree that “likes” are a good thing to have.

The real coup, though, was the announcement of the integration between Facebook’s “Likes” and Microsoft’s Bing search results.  As part of the “Open Graph” announcement, Facebook and Microsoft revealed that searches would include the “likes” of your Facebook friends underneath their results.  Not only does this make searches more relevant to the user, but it also has an extra effect for businesses: people consistently report trusting their friends’ opinions more than advertisements.  The “like” button now serves as a seal of approval from friends for everything from apples to zombie films.

But who cares about Bing results, you might wonder, when Google is the search behemoth (although recent data suggests that Bing commands about 25% of search traffic)?  Enter Google Plus, stage left.

Google has long been envious of Facebook’s 500 million users, and was correct to see Facebook’s integration with Bing as a threat. They had a failed attempt to create a social network with Google Buzz, and were forced to go back to the drawing board to create something new.  Early reports suggest that Plus is the real deal. Preliminary users are especially happy with the “circles” and “hangout” features, and many people seem ready to leave Facebook.

Thanks for the history lesson, but what does this mean for me?

Essentially, you have an opportunity to increase your SEO by encouraging users to “plus 1” your page. Google’s search algorithms have started to take into account how many “plus 1s” you have, using them as an indicator of quality and importance.  This is good news for legitimate websites that provide value, since nobody is going to “plus 1” a website with poorly worded articles laden with keywords.  Although we do not know exactly how “plus 1s” will be used within Google’s algorithms, it is safe to say that savvy webmasters will begin to incorporate Google Plus into their SEO strategy.

Apparel Media Lets Big Brands Sponsor Small Teams

Thursday, June 30th, 2011

Would you feel uncomfortable if your kid’s little league team was sponsored by Ford?  What about Coke?

Earlier this week, TechCrunch posted an article about Apparel Media, a new startup that acts as an intermediary between large brands and small organizations that could use some extra funding for their apparel.   Big Brands looking to go local can chose specific customer demographics and locally target down to specific zip codes.  Small organizations like little leagues, college intramural teams, and community groups can get discounts on their team apparel between 20%-80% off, according to the company website.  So everyone wins, right?

apparel media thin

I’m not so sure. On one hand I have to hand it to Apparel Media; they came up with an exceptional idea and seem to be executing it quite well. Other start-ups should take note at how they successfully intertwined the physical and digital – without relying on smart phones to do the heavy lifting.  So, kudos to Apparel Media.

On the other hand, I’m a bit worried about the long-term consequences that could result from this technology.  My first fear is that this service could slowly erode our sense of community.   Apparel Media’s “core strengths” page says explicitly that they “build relationships by weaving your brand into the fabric of local communities,” but is this something we really want?  I’ll concede that Coca Cola is definitely part of the fabric of Atlanta, but something tells me they’re already sponsoring local teams.

Despite their claims, I’d argue that this technology unwinds the “fabric of community” while the brands are weaved in. Consider the example of a collegiate ultimate Frisbee team that wants to raise money. Without this program, they are forced to go out and engage with fellow student groups and possibly small businesses in the area. If Apparel Media takes off, they might only have to log in, pick up a Honda sponsorship, and cover the remaining costs themselves. Granted, this will be convenient for a bunch of lazy college kids, but possibly bad for the social fabric of the institution.

Another fear is the gradual incursion of big brand messaging into our most commonplace spaces. Naomi Klein writes about this problem in her work “No Logo,” specifically in the “no space” portion.  Although I think Klein’s work can be overstated, it does give me pause that Coke can now sponsor a T-ball game.  Many readers may think, “well, if the parents don’t like it, they don’t have to use it,” but in an era when many schools are cutting athletic funding, parents may not have a choice.

I’ll certainly be following this company, and I’d love to hear what you all have to say on the issue. Please leave your comments below, or drop by our Facebook Page.

How to disable Facebook’s facial recognition feature

Thursday, June 9th, 2011

050125-M-5191K-075Not everyone is crazy about Facebook’s new facial recognition feature. To disable the feature, follow these steps:

  1. Log into Facebook.
  2. In the top-right corner click on Account and go to Privacy Settings.
  3. Click “customize settings” (toward the bottom-middle of your screen).
  4. Look for the section titled “Things others share.” The permission you accidentally gave Facebook to use facial recognition suggestions is located in the “Suggest photos of me to friends” option. Click on “Edit Settings” to change that.
  5. Choose “Disabled” and then push “OK.”

Comment at thine own risk – Woman travels over 200 miles to kill author of blog post

Friday, October 1st, 2010
Greathouse.JPG

Breana Greathouse

Be careful what you say online. You could fire up someone so much that they decide to hunt you down and kill you. That’s what happened to Forrest Jamison when one of his online comments touched a nerve in a big way. According to a recent MediaPost article by Erik Saas, Breana Greathouse’s drove all the way from Kansas City, Missouri to Ottumway, Iowa with the intent of shooting Jamison because of some nasty comments he made online about her. Oh, and she had a gun. Luckily, she was arrested before she could complete her mission. More details here in the original Media Post article.

Buying “likes” on Facebook

Thursday, September 9th, 2010

facebook-like-buttonAccording to the Beatles, you “Can’t buy me love”. But companies are finding that you can buy “likes”. At least on Facebook.

I received this email from The Grove, a local “lifestyle” center in Los Angeles, offering to enter me into a $50 gift card drawing simply for “liking” them on Facebook. Picture 71I realized that over the past couple months, I’d been receiving similar emails with increased frequency.

Apparently, buying friends has now become an accepted strategy. And while our parents might scoff at the idea of purchasing relationships, it makes good business sense for a number of reasons.

  1. As marketers, buying leads is something we have been doing for generations. Long before the Internet and Facebook, we have purchased lists and given away trips as the price for getting people to listen to a timeshare pitch.
  2. Much of the time, the people you’re asking to “like” you are those with whom you already have a relationship. Take The Grove example; I’m already on their email list. So, since I’m open to receiving messages from The Grove, I’m a good candidate for “liking” them.
  3. It’s an inexpensive way to augment your social media presence and strengthen your online reputation. One or two $50 gift cards is a small price to pay to add hundreds of new people to your Facebook community.

So regardless of what the Beatles and  your parents told you, it might be time to consider offering an incentive to get prospects to like you on Facebook.

Netflix iPhone app moves the mobile needle again

Monday, August 30th, 2010

netflix-iphone-ipod

With the recent release of the Netflix iPhone app, the nation’s millions of iPhone users (who subscribe to Netflix) can now watch their favorite movies and shows without having to turn on their TVs. Who cares? Plenty of people. The Netflix app claimed the number one spot on iTunes’ Top 25 Free Apps chart the very day it was released.

It’s just another example of how mobile marketing is transforming the way people receive news and entertainment, conduct business and connect with friends. Think it’s all hype from the mobile providers and technology companies? Consider this:

  • 70% or more of people between the ages of 18-54 use text messaging (PewResearch Center)
  • 34% of US mobile users access the mobile web (eMarketer)
  • The average number of apps per handset? (Nielson)
  • Blackberry: 10
  • Windows: 14
  • Palm: 14
  • Android: 22
  • iPhone: 37

Picture 69

Mobile marketing is here to stay. And it’s working.

The American Red Cross received donations for its Haiti earthquake relief campaign via SMS from 3 million unique donors.

The Irvine Shuttle in California just implemented real-time shuttle arrival info via text messaging.

Apple iAd mobile advertising platform seems to be an early hit with marketers claiming that their iAds “tended to pull in users and keep them interested for significantly longer than other kinds of digital ads.” In fact, according to Nissan, users spent an average of 90 seconds on their interactive ad for its electric car, the Leaf. That’s about 10 times longer an interaction than for comperable mobile ads.

The bottom line: Mobile marketing isn’t a fad. It’s a viable communications tool that offers a higher level of customer engagement than many other forms of marketing. If it’s not a part of your plan, perhaps it’s time to take a closer look.

Avoid bad data – guidelines for purchasing a marketing list

Tuesday, August 24th, 2010

BadDataYour database of leads is not as large as you would like, so you buy a marketing list. Unfortunately, the list is filled with duplicate names, non-existent emails, or people who have no need of your product or service. Sound familiar?

It’s a common problem for many marketers, but one that’s easy to avoid if you ask the right questions prior to purchasing your list. In a recent article, Chris Golec of  Demandbase outlines eight key questions you want to ask the list company.

1. What makes your data unique?

Because there are so many data provides, it’s important to ask what makes the data in the list you are considering unique. You don’t want to purchase a list that overlaps the data you already have.

2. How often do you refresh your data?

It’s important to know how often your data provider adds names to its database, but it is perhaps even more important to know how often names are removed from the database and what steps are taken to prevent “dead” names from being added back in.

3. How is your data priced? Is there a minimum purchase?

Although the cost-per-lead price may sound minuscule, minimum purchase requirements could easily push you over your budget. In addition to inquiring about minimum purchase requirements or what the price breaks might be for larger purchases, ask about the vendor’s filtering system to ensure you will not wind up purchasing irrelevant contacts.

4. How do you handle inaccurate data?

Regardless of where you purchase your data, there are bound to be some inaccuracies. Prior to purchasing, work with your provider to establish some sort of “return policy” for bad data. Reputable companies will usually offer a full credit for data proven to be incorrect, as it helps them maintain database accuracy.

5. Do you remove or credit duplicates for contacts I already own?

A common frustration when purchasing lists is acquiring contacts you already have in your database. Make sure your data provider has some sort of system in place to remove or to credit back contacts you already own.

6. How are your lists targeted? Do I need to pay for any filters to refine my list?

Some companies charge you to run filters against their database that help you to target your list to your specific needs. For example, if you were looking for a list of marketing contacts at software companies, you might be charged $300 to remove all non-software companies and another $300 to target the marketers.

7. Do we own the data, or are we renting the list?

Data providers often rent out their subscriber lists for “one-time” mailings. You send them creative, and they run the email campaign for you and report back on opens and click-through rates. However, the real measure of success is conversions—how many people filled out the form on the Web page that was included in the body of the email. A conversion is the only way to capture the contact information of anyone in the list that you rented.

With a list rental, the cost per lead is much lower than it is for an outright purchase, but you do not own the information and cannot market to contacts again without renting the list again. Make sure to clarify whether the cost-per-lead is for a rental or for a list purchase.

8. Can I send email to the contacts I purchase from you? Are they “opt-in”?

If you are buying a list  that is marketed as “opt in,” be very careful; and keep in mind that the people on the list have not opted in to receiving emails specifically from your company. Opt-in is the gold standard in email marketing, without a doubt, but CAN-SPAM is the law and it does not cite “opt-in” as a requirement. Agree on a policy internally that will not only preserve your reputation but also allow growth of your brand and sales pipeline through the use of email.

Also consider the campaign requirements from your email vendor. Some companies require you to be able to prove “opt-in” on every email you send, while others simply require you to comply with the law.

Read Chris’ full article for more in-depth information on purchasing a marketing list.

Email subject lines – size matters

Wednesday, July 28th, 2010

Email in InboxExcuse the bawdy reference, but it does the job. It gets attention while using the fewest characters possible. Which is the approach to take with email subject lines. A no-brainer? Perhaps. But if you look at your own in-box, whether it’s on Outlook, Mail, Gmail, Hotmail or Yahoo! Mail, you’ll quickly see how some subject lines render more completely than others. Some will manage to get the whole message across while others get truncated, leaving off critical pieces of information. This can be due to the email client/provider, in which subject line character limits may range between 40-50 characters.  Or it can be due to the the size of the user’s screen.

Consider this 72-character subject line, and see what happens as it begins to get truncated.

New herbal fresh soap available at special price at your  local Harry’s (full length)

New herbal fresh soap available at special price a (50 characters)

New herbal fresh soap available at speci (40 characters)

Also, be sure to place as much critical information at the beginning of your subject line, rather than at the end as a hedge against important content being truncated. In the examples above, the name of the retailer gets chopped off, as does the “special price” reference in the 40-character version. Those are pretty important pieces of information that the marketer surely would want front and center.

In a recent  Email Marketing Reports post, Mark Brownlow offers up this free Excel spreadsheet that shows you how your subject line looks at any length between 10 and 125 characters. It’s a great tool that’s definitely worth downloading.

Bottom Line

  1. When writing email subject lines, keep character count limitations in mind.
  2. Put the most important information up front.