Archive for the ‘Social Media’ Category

The 10 best/worst Internet Company Names of the Decade

Monday, January 4th, 2010

naming-babyLaurel Sutton of Catchword Branding does a great job spotlighting some of the most notable Internet company names of the decade. Her recent Marketing Profs article, shown below, offers some valuable insights into what can make or break an effective company name.

Like the internet phenoms they trumpeted, Internet company names of the last decade have been, by turns, wildly inventive, deeply troubled, breathtakingly silly, serviceable (if dull)—and, occasionally, brilliant.

Having christened our share of Internet phenoms, we at Catchword decided to looked back to identify the 10 biggest dot-com naming trends—and their best and worst examples.

(Although, frankly, it was hard to choose just one “worst” in some cases. There were so many Web 2.0 disasters! It was as though the rules of language had ceased to apply.)

Here are the trends and names that rose to the top (and sank to the bottom).

1. The Hookup

Sometimes two words are better than one—especially to convey a new way of doing things. Serviceable hookups can range from descriptive (Facebook, StubHub) to suggestive (LinkedIn) to evocative (Snapfish).

But if two words don’t have a discernible relationship with each other—or the brand—it’s a Random Hookup. And we all know how short-lived those are—in this or any realm.

Win: YouTube

Intuitive, catchy, grassroots-y. The retro slang “tube” for TV evokes simpler times and ease of use: clever for a new app that could have been seen as intimidatingly high-tech.

Fail: TalkShoe

Say what? The name is a play on the use of Ed Sullivan’s pronunciation of the word “show” on his long-ago TV show. Like anyone is going to make the connection…

2. The Conjurer

Evocative words can make memorable brand names when they relate to the core of a brand’s story (like Yelp). But the line can be fine between edgy and baffling.

Win: Twitter

Whimsically conjures up users’ sharing short little bursts of information (like birds twittering in a tree)—as well as excitement (”all atwitter”). It’s extendable, too. A whole vocabulary quickly takes flight—from tweet and twitfriend to twipic.

Fail: MOO

Great for cows, milk, cheese, ice cream. Not so great for a site offering printing services.

3. The Letter-Dropper

The problem with this type of coinage is it’s so distinctive you’re almost bound to look like a copycat if you’re not the first out of the gate. And if you drop more than one letter, you’re asking for trouble. (Was Motorola’s SLVR cell phone meant to be Silver or Sliver? And what’s with Scribd?)

Win: Flickr

The image of a camera’s flicker is relevant for photo sharing and reassuringly familiar, while the dropped letter—a new naming convention—suggested cutting-edge technology.

Fail: iStalkr

Creepy.

4. The Assembly Line

Names assembled from word parts with meaningful associations can be rich and unexpected (witness Gizmodo, the gadget blog). But tone and messaging need to be just right.

Win: Wikipedia

The unusualness of the name establishes it as a fresh player, while the evocation of both encyclopedias and speed (”wiki” is Hawaiian for “quick”) is spot on.

Fail: Nupedia

The flatfooted claim of newness sounds dated from day one. Plus it’s risky to stake an identity on newness in internet-land. Before long, this premise is far from “nu.”

5. The Misspeller

This kind of brand name often spells disaster: hard to remember (Ideeli, Scrybe), confusing to pronounce and spell (Myngle, Wotnext, Gravee), and reeking of URL-search desperation (Itzbig, Profilactic, Fairtilizer).

Win: Boku

French word “beaucoup” is on the money for an online payment service—and for many Americans, the misspelling is actually more intuitive and inviting.

Fail: Cuil

Meant to be pronounced “cool,” but who’s gonna get that? Rule No. 1: Your name shouldn’t need to come with a pronunciation guide.

6. The Wordster

Another convention that ages fast. And there’s nothing more pathetic in naming than a transparent attempt to appear cool (cases in point: Dogster, Agester, Talkster).

Win: Friendster

Not exciting, we’ll grant you, but the intuitiveness of the name helped usher in the era of social networking.

Fail: Napster

In light of its ensuing legal woes, to highlight the “kidnapping” of music is probably not the best idea (to put it kindly).

7. The Double or Nothing

Doubling a letter in a real word only works when the word remains recognizable, and the addition of the second letter serves some purpose, other than to complicate spelling (as in Gawwk).

Win: Digg

Intuitive and evocative, the double “g” underscores the digging nature of research and is graphically interesting.

Fail: Diigo

A social bookmarking site, the double “i” destroys the semantic connection and confuses pronunciation. (Is it Dee-go or Dih-go?) Plus, coming on the heels of Digg, it seems hopelessly derivative.

8. The eThing, the iThing, the meThing, the myThing

“e/i” shorthand quickly becomes redundant in the internet space, although it spawns many workhorse names: serviceable, if dull. The me/my thing (as in mySpace) tends to be similarly predictable and unremarkable. (Now, myBad—that would be interesting…)

Win: iContact

For a provider of email marketing, the “i” works on three levels: “I contact,” “eye contact,” and, of course, “Internet contact.”

Fail: eSnailer, eBaum’s World, eXpresso…

9. The Empty Vessel

A word without recognizable semantic roots can be a useful umbrella name for a company that may want to branch out in different directions. But it needs to be pronounceable and have relevant sound symbolism. Otherwise, it’s not an Empty Vessel—it’s Alphabet Soup. Like Disaboom, Xoopit, Yebol, and Goozex. Cover your ears.

Win: Kazaa

Recalls huzzah or hurrah, conveying excitement. (Sample exclamation: “Kazaa! I just downloaded Season One of Six Feet Under, FOR FREE!!!”)

Fail: Eefoof

Vintage Web 2.0: hard to spell, silly—and utterly meaningless.

10. The Foreigner

Words in little-known languages can also make good empty-vessel names, especially if their meaning provides a springboard into their brand story. The trick is to find words that are easy to pronounce and pleasing to the American ear (like Kijiji, a communal website with a Swahili name meaning “village”).

Win: Hulu

Good empty vessel name for an entertainment company that wants to keep its options open. (Interestingly, the word means “empty gourd” in Mandarin.) The rhyming word is playful, and by evoking hula hoops, it suggests fun.

Fail: Jwaala

Talk about a tongue-twister.

The Coming Decade

As for Internet company naming trends of the coming decade: Companies will demand more meaningful brand names, as far from Web 2.0 flights of fancy as possible; they’ll be willing to pay a premium for real-word or lightly coined domain names; and they will be creative in the messages they explore—as long as they’re relevant to the brand.

Like Internet companies themselves, it appears, Internet naming will be coming back down to earth.

Facebook – enhanced privacy or invasion of privacy?

Tuesday, December 15th, 2009

big-brotherFacebook recently announced its new privacy enhancements that may just make our information less private. Although there are new controls that allow you to limit who sees your personal information, posts, photos, etc., the change that’s causing blow back is due to a new category, called “publicly available information,” that is beyond users’ control. This new category includes a person’s name, picture and city, the list of their Facebook friends and the Facebook pages they have endorsed. As a recent LA Times editorial observed, “The friends list is particularly sensitive, privacy advocates note, because of the amount of personal information that can be gleaned from knowing a person’s associates.”

Why did Facebook do this? According to the LA Times, it’s simply good business. For them, not necessarily for you. Read the Op-ed piece here.

The skinny on LA’s food trucks

Tuesday, November 17th, 2009

The food trucks are taking over LA and we love it! Especially since we’ve partnered with many of them to bring traffic, prospects and PR to our client’s TLofts development in WestLA. The trucks stop by TLofts Monday-Friday, so come out and sample some of this gourmet street food. This link will take you to the weekly schedule.

For a primer on all the great truck food, check out this video from the folks at WunderBlog covering their recent truck tasting tour. Their first stop is at TLofts.

LA Food Truck Tour from Terry Wunder on Vimeo.

Estee Lauder offering free makeover and headshot for social media profile

Wednesday, October 7th, 2009

imagesYou’re not really going to use that old vacation photo for your Facebook profile, are you? Estee Lauder has a better proposition.  Beginning October 16, the cosmetics company will offer free makeovers and photo shoots at select department store cosmetics counters to produce head shots women can use for their online profiles. The promotion will also include a giveaway of a 10-day supply of foundation.

This event runs counter to the cosmetic industry’s “gift with purchase” promotions, but the executives at Estee Lauder are viewing this as a way to bring a more contemporary image to the brand and perhaps attract a younger buyer as well. And, since the photos will have an Estee Lauder logo in the background, the company can likely expect to increase its brand presence on Facebook and other social sites.

Read more

FTC wants more transparency from advertisers and bloggers

Monday, October 5th, 2009

federal-trade-commission-ftc-logo_jpgThe Federal Trade Commission (FTC)  has recently announced two new requirments that will impact both advertisers and bloggers.

Testimonials

According to Mary Engle, associate director of ad practices at the commission, the FTC is changing its guidelines on endorsement so that advertisers will no longer be able  to use statements like “Results may vary” as a way to justify claims that are counter to the norm of a product or services’ expected performance.

David Vladeck,  head of the FTC’s Bureau of Consumer Protection, said, “Disclaimers of guidelines are not working. Misuse has been especially prevalent in weight-loss products.

“In the FTC’s review of 300 ads, two-thirds used consumer testimonials. Few showed realistic claims, and disclosures of atypical results were flashed too quickly to read. ‘Results may vary’ does not adequately inform consumers that claims are outliers or extreme cases. They do not disclose results consumers should realistically expect. That is the main problem.”

The changes to the guidelines will take affect this year.

Bloggers

The Associate Press reports that under new guidelines approved the by the FTC,  bloggers will now be required to disclose any gifts or payments they receive for reviewing a company’s product. The penaly for noncompliance is a fine of up to $11,000 per violation.

Pre-Roll Online Video – MTV says Less is More.

Tuesday, August 11th, 2009

MTV believes it has found the most effective length and format for online pre-roll advertising. The music network’s recently released, Project Inform study reports that a five-second pre-roll ad combined with a lower-third ad is the most effective and consumer-friendly ad unit for short-form video on sites like MTV.com and ComedyCentral.com.

According to Jason Witt, SVP and GM of MTV’s digital advertising unit, the five-second pre-roll hits viewers in the sweet spot and outperformed longer length videos.

If the ad is too disruptive, users will tune out, Witt said. You don’t have to be in their face to make an impression.

Witt discusses the study in this video originally published on Beet TV.

Keeping your photos out of Facebook ads

Thursday, July 23rd, 2009

images Did you know that Facebook has agreed to let a third party advertiser use your posted pictures without your permission? If that’s not cool with you, just update your settings like this:

  • Click on SETTINGS up where you see the log out link.
  • Select PRIVACY – Manage.
  • Select NEWS FEEDS AND WALL.
  • Select the tab that reads FACEBOOK ADS.
  • There is a drop down box, select NO ONE.
  • Save your changes.

Nothing to it!

You’re a home builder, do you use Social Media?

Monday, July 13th, 2009

Most likely, the answer is no.  The home building industry has been one of the slowest to adopt using this now emerged media.  But when 84 percent of homebuyers begin their property search online, builders need to be online as well.  They can’t afford not to, it’s where their audience is now.

The home building industry is starting to catch on to Social Media but many do not know where to start.  Carol Ruiz, principal, public relations for red rocket LA, participated in a Webinar put on by Big Builder magazine on how to best use Social Media in the home building space. Carol Flammer of mRelevance in Atlanta also participated, while Sarah Yaussi, editor of Big Builder Magazine, hosted.

Even if you aren’t in the home building industry, this Webinar is chock full of valuable advice for anyone to apply.

The decline of direct mail and the rise of social media

Monday, June 29th, 2009

No surprise here, as social media commands more marketing focus and funds, resources dedicated to direct mail are in decline. In a recent Email Insider post, Chad White discusses this shift and its many impacts.

The current recession has accelerated the shift to digital media and marketing. Recently, Borrell Associates predicted that advertising revenue from direct mail is expected to plunge 39% by 2013. Email was singled out as the key beneficiary of direct mail’s decline

Read the entire article here.

A Day at Camp

Monday, June 29th, 2009

Written by Carol Ruiz, red rocket LA Principal, Public Relations, this post originally appeared as a guest blog post for Big Builder Online.

Just as you’d probably suspect, a conference for real estate professionals focusing on social media will in no way resembles the International Builders’ Show or PCBC.

For those of you who don’t know me, I’m a California-based public relations and marketing specialist—sometimes known as a flak, although I’m better at my job than that.  I’ve carved out a niche in my business by developing a client base that includes a number of builders and developers.  I use social media as part of the PR and marketing programs I develop for my clients, and in the rapidly evolving world of Web 2.0, I have to continually be on the leading edge when it comes to knowing how to effectively use social media for my building industry clients.

So, recently I discovered RE BarCamp.  The “RE” is for real estate and the “bar” in BarCamp is a techie term that carries some humorous connotation that we laypeople would hardly get.  At its core, this event was a free, user generated conference dedicated to all things social media but tailored to the real estate professional.  But calling it a conference is really a misnomer.  Having attended one in Los Angeles, I’d actually call it the anti-conference. No suits in sight, plenty of cool hair styles (depending on your idea of cool), a large number of nerds, and more information on social media than I could possibly digest in one day—all taught by attendees; topics and speakers were chosen on the spot just before the individual programs began.

I got there at the mind bogglingly early hour of 7:30 a.m. (I had to wake up at 4:30 a.m. to make it through LA traffic on time), and there were way more sessions than my weary brain could take in by the time 5 p.m. rolled around. Among topics ranging from “Blogging 101” to “Mobile Marketing” to “Using RSS MLS Feeds,” I found most useful sessions for me were “Social Media: Survival Skills” and “How Twits Lay Golden Eggs” (or, Twitter 102).

David Gibbons (@davidgibbons on Twitter) of Zillow.com led Social Media: Survival Skills.  I found him to be a really funny, smart guy who I’m guessing would be super fun to meet for happy hour.  But when it came to getting serious, I think the most critical point he made—and one that I’ve noticed many builders across the country completely ignore—is that the hard sell is way out of place in social media.  It’s all about the soft sell, building conversations and relationships over time.  People who go online are looking for help and information so start by giving them what they want.  Then, once they become friends with you over time, they’ll give you permission to sell them in a more direct manner.

He also talked about being hyper aware that anyone can read what you write online, so if you wouldn’t say it in real life—or IRL for social media pros—don’t write it online. Don’t exaggerate, always be transparent and have your facts straight before you write anything. And, it’s best not to write about topics that could offend, say religion and politics.  If you’re answering an online post that you perceive as an attack on you or your company, write a first-draft answer, step away from the keyboard and go back and edit after you’ve had a good night’s sleep.  One other point I thought was especially helpful was that the only appropriate response to a troll or someone who unreasonably attacks you, is to ignore him or her.

How Twits Lay Golden Eggs was spearheaded by married couple Nicole Nicolay (@nik_nik) of MyTechOpinion.com and Reggie Nicolay (@Cyberhomes) of Cyberhomes.com.   They were uber attractive and hip, so naturally I figured I’d learn lots of cool things from them—and I did. The highlights were that it’s really important to have a plan so that, first, you don’t spend all your waking hours tweeting (it does get addictive) and, second, what you’re writing adds value to your company. They suggested making a list of topics each morning and then scheduling the tweets throughout the day (maybe three or four tweets a day).  Make sure you set yourself up as a “trusted advisor,” so that the people who follow you build a relationship with you.  Their tips on how to achieve this include:

•    Be Authentic
•    Share your expertise (in a soft sell kind of way)
•    Share your passions (both personal and professional)
•    Tweet about local events
•    Share helpful links and resources
•    Learn about the people who follow you so your responses are more personal

These are just some of the highlights of the day.  Needless to say, the experience was so chock-full of takeaway that I’ll definitely be looking fro the next local RE BarCamp to attend.  They take place all over the country, so look for one online at www.rebarcamp.com. And, if you’re still skeptical, you want to get an idea of why these events are so popular, check out “Why RE BarCamps Work.”