Archive for the ‘Technology’ Category

Some key Apple missteps

Monday, April 23rd, 2012

In this office, we’re all pretty big fans of Apple products. Our computers, phones and mp3 players all have that famous fruit logo emblazoned. However, it’s always good to keep fan love in perspective and remember that Apple doesn’t always hit it out of the park.

Here’s a look at four Apple products (actually one of them is a post-Apple, pre-return-to-Apple Steve Jobs product) that are best described as failures. This is part of a list compiled by 12 Most:

12 Most Uncelebrated Flops by Apple

Posted by on Sep 14, 2011 in Blog, Branding & Design, Creativity & Innovation, Digital & Online, Media, Technology | 15 comments

12 Most Uncelebrated Flops by Apple

This post concludes my series on Apple in the wake of Steve Job’s recent resignation. The last two posts have focused on the leadership-savvy of Steve Jobs and the brand loyalty building tactics of his company. This post looks at another side of the world’s most valued brand: their flops.

People are quick to re-hash the flops of other tech companies, yet Apple seems immune to this recall. So we’re taking a stroll down memory lane and listing Apple’s 12 Most Uncelebrated Flops.

1. Apple IIc

The IIc was an attempt at producing the first portable computer… if you wanted to carry the suitcase required to lug the 5–7 peripheral devices needed. Oh, and let’s not forget the complete lack of upgradeability and monochrome LCD display.

2. The Apple III

Circa 1981, this pricey computer failed to meet the success of the Apple II due to unreliable hardware components, which handed the IBM PC and its many low-cost clones control over market share.

3. Lisa

Launched in 1983, Lisa was the first commercially produced computer with a graphical user interface but cost US$9,995! Apple’s own Macintosh killed it a year later.

4. NeXT Computer

Technically this wasn’t Apple’s flop but that of Steve Jobs after being forced out of Apple in 1998. Steve, continuing to focus on what’s cool vs. what’s sellable, didn’t learn from the Apple III or Lisa and created a computer that was simply too expensive for personal consumption.

To read this article in its entirety, visit 12 Most.

Avoid bad data – guidelines for purchasing a marketing list

Tuesday, August 24th, 2010

BadDataYour database of leads is not as large as you would like, so you buy a marketing list. Unfortunately, the list is filled with duplicate names, non-existent emails, or people who have no need of your product or service. Sound familiar?

It’s a common problem for many marketers, but one that’s easy to avoid if you ask the right questions prior to purchasing your list. In a recent article, Chris Golec of  Demandbase outlines eight key questions you want to ask the list company.

1. What makes your data unique?

Because there are so many data provides, it’s important to ask what makes the data in the list you are considering unique. You don’t want to purchase a list that overlaps the data you already have.

2. How often do you refresh your data?

It’s important to know how often your data provider adds names to its database, but it is perhaps even more important to know how often names are removed from the database and what steps are taken to prevent “dead” names from being added back in.

3. How is your data priced? Is there a minimum purchase?

Although the cost-per-lead price may sound minuscule, minimum purchase requirements could easily push you over your budget. In addition to inquiring about minimum purchase requirements or what the price breaks might be for larger purchases, ask about the vendor’s filtering system to ensure you will not wind up purchasing irrelevant contacts.

4. How do you handle inaccurate data?

Regardless of where you purchase your data, there are bound to be some inaccuracies. Prior to purchasing, work with your provider to establish some sort of “return policy” for bad data. Reputable companies will usually offer a full credit for data proven to be incorrect, as it helps them maintain database accuracy.

5. Do you remove or credit duplicates for contacts I already own?

A common frustration when purchasing lists is acquiring contacts you already have in your database. Make sure your data provider has some sort of system in place to remove or to credit back contacts you already own.

6. How are your lists targeted? Do I need to pay for any filters to refine my list?

Some companies charge you to run filters against their database that help you to target your list to your specific needs. For example, if you were looking for a list of marketing contacts at software companies, you might be charged $300 to remove all non-software companies and another $300 to target the marketers.

7. Do we own the data, or are we renting the list?

Data providers often rent out their subscriber lists for “one-time” mailings. You send them creative, and they run the email campaign for you and report back on opens and click-through rates. However, the real measure of success is conversions—how many people filled out the form on the Web page that was included in the body of the email. A conversion is the only way to capture the contact information of anyone in the list that you rented.

With a list rental, the cost per lead is much lower than it is for an outright purchase, but you do not own the information and cannot market to contacts again without renting the list again. Make sure to clarify whether the cost-per-lead is for a rental or for a list purchase.

8. Can I send email to the contacts I purchase from you? Are they “opt-in”?

If you are buying a list  that is marketed as “opt in,” be very careful; and keep in mind that the people on the list have not opted in to receiving emails specifically from your company. Opt-in is the gold standard in email marketing, without a doubt, but CAN-SPAM is the law and it does not cite “opt-in” as a requirement. Agree on a policy internally that will not only preserve your reputation but also allow growth of your brand and sales pipeline through the use of email.

Also consider the campaign requirements from your email vendor. Some companies require you to be able to prove “opt-in” on every email you send, while others simply require you to comply with the law.

Read Chris’ full article for more in-depth information on purchasing a marketing list.

Is the info you provide on social networks putting you at risk?

Tuesday, May 4th, 2010

internet_securityA recent Consumer Reports survey concludes that certain info we post on social network sites and how we use those sites may be putting us at risk for identity theft and cyber crimes. So how does one stay safe in the digital world? As reported by the Los Angeles Times, Consumer Reports offers this helpful list of seven things users should “stop doing now” on Facebook, MySpace and other social network sites.

  1. Using a weak password Stay away from simple names and obvious choices with a number tacked onto the end. Instead, mix upper and lower case letters, numbers and symbols. Better still,  add a number or symbol the middle of your password.
  2. Providing your full birth date Avoid showing your full birth date in your profile (day, month, year). This info can be used to obtain additional personal info, or access to your bank and credit accounts. Just show only your birth month and day, or nothing at all.
  3. Ignoring useful privacy controls Take advantage of Facebooks many options for limiting what private information is seen by who-knows-who.
  4. Posting a child’s name in a photo caption Just don’t do it. And, if someone else adds a tag to one of your photos with your child’s name, just delete it by clicking “remove tag”.
  5. Mentioning being away from home When you do this, you’re letting everyone know that the house is empty.
  6. Being found by a search engine You can stop strangers from accessing a profile by going to the Search section of Facebook’s privacy controls and select “Only Friends for Facebook” search results. Be sure the box for Public Search isn’t checked.
  7. Permitting youngsters to use Facebook unsupervised. If there’s a young child or teenager in the household who uses Facebook, have an adult in the same household  become one of their online friends and use their e-mail as the contact for the account in order to receive notification and monitor activity.

Read the original Los Angeles Times article here.

I read therefore iPad

Tuesday, April 13th, 2010

apple-ipad-ibooksWith the debut of Apple’s iPad this month, the digital book reading experience comes a bit closer to that of reading an actual printed volume. Whereas devices such as the popular Kindle present  pages in black and white, the iPad displays realistic representations of actual pages that even turn as if they were made of paper.

Click here to read the Los Angeles Times’ in-depth comparison of the iPad versus the Kindle.

Smart new real estate marketing tool

Monday, April 12th, 2010

Picture 4Our friends over at Graphic Language have just debuted the beta version of NewHomeFeed.com. This powerful marketing tool is sure to be a hit with new-home builders and the marketing companies that support them because it streamlines the entire process of uploading, updating and managing new home listings.

In the past, a home builder that wanted to promote one of its communities or homes on 10 different listing websites would have to input then upload the same information 10 separate times. With NewHomeFeed.com, the information gets input once then sent out to the selected websites simultaneously. Updating listing information is just as easy. NewHomeFeed.com users make the change once, then with the click of a button that change goes out to all the sites that listing is on.

NewHomeFeed.com also features powerful reporting tools that compare site-by-site performance, allowing you to evaluate and optimize your online media dollars.

Currently the beta version is free. Home builders interested in registering for a free trial can do so at NewHomeFeed.com. The next enrollment for approved beta trial users begins May 1, 2010. Check it out, and tell them red rocket LA sent you.

Target introduces mobile/scanable gift cards

Thursday, February 11th, 2010

Image couresy of Target

Tired of carrying around those cumbersome, wallet-busting gift cards? Target wants to ease your burden by allowing you to keep their gift card right in your smartphone. The big box retailer just announced that customers can now  access their gift cards right from their smartphones by presenting the digital bar code to the cashier at time of checkout.

Clearly this is a big step forward in m-commerce (as in mobile commerce) and a likely look at the shape of things to come. “There’s been such rapid growth in m-commerce in the last two years,” Ben Rushlo, senior manager of Internet technologies at Keynote, based in San Mateo, Calif., told Marketing Daily.

Read Sara Mahoney’s article in Marketing Daily for more info.


The 10 best/worst Internet Company Names of the Decade

Monday, January 4th, 2010

naming-babyLaurel Sutton of Catchword Branding does a great job spotlighting some of the most notable Internet company names of the decade. Her recent Marketing Profs article, shown below, offers some valuable insights into what can make or break an effective company name.

Like the internet phenoms they trumpeted, Internet company names of the last decade have been, by turns, wildly inventive, deeply troubled, breathtakingly silly, serviceable (if dull)—and, occasionally, brilliant.

Having christened our share of Internet phenoms, we at Catchword decided to looked back to identify the 10 biggest dot-com naming trends—and their best and worst examples.

(Although, frankly, it was hard to choose just one “worst” in some cases. There were so many Web 2.0 disasters! It was as though the rules of language had ceased to apply.)

Here are the trends and names that rose to the top (and sank to the bottom).

1. The Hookup

Sometimes two words are better than one—especially to convey a new way of doing things. Serviceable hookups can range from descriptive (Facebook, StubHub) to suggestive (LinkedIn) to evocative (Snapfish).

But if two words don’t have a discernible relationship with each other—or the brand—it’s a Random Hookup. And we all know how short-lived those are—in this or any realm.

Win: YouTube

Intuitive, catchy, grassroots-y. The retro slang “tube” for TV evokes simpler times and ease of use: clever for a new app that could have been seen as intimidatingly high-tech.

Fail: TalkShoe

Say what? The name is a play on the use of Ed Sullivan’s pronunciation of the word “show” on his long-ago TV show. Like anyone is going to make the connection…

2. The Conjurer

Evocative words can make memorable brand names when they relate to the core of a brand’s story (like Yelp). But the line can be fine between edgy and baffling.

Win: Twitter

Whimsically conjures up users’ sharing short little bursts of information (like birds twittering in a tree)—as well as excitement (”all atwitter”). It’s extendable, too. A whole vocabulary quickly takes flight—from tweet and twitfriend to twipic.

Fail: MOO

Great for cows, milk, cheese, ice cream. Not so great for a site offering printing services.

3. The Letter-Dropper

The problem with this type of coinage is it’s so distinctive you’re almost bound to look like a copycat if you’re not the first out of the gate. And if you drop more than one letter, you’re asking for trouble. (Was Motorola’s SLVR cell phone meant to be Silver or Sliver? And what’s with Scribd?)

Win: Flickr

The image of a camera’s flicker is relevant for photo sharing and reassuringly familiar, while the dropped letter—a new naming convention—suggested cutting-edge technology.

Fail: iStalkr

Creepy.

4. The Assembly Line

Names assembled from word parts with meaningful associations can be rich and unexpected (witness Gizmodo, the gadget blog). But tone and messaging need to be just right.

Win: Wikipedia

The unusualness of the name establishes it as a fresh player, while the evocation of both encyclopedias and speed (”wiki” is Hawaiian for “quick”) is spot on.

Fail: Nupedia

The flatfooted claim of newness sounds dated from day one. Plus it’s risky to stake an identity on newness in internet-land. Before long, this premise is far from “nu.”

5. The Misspeller

This kind of brand name often spells disaster: hard to remember (Ideeli, Scrybe), confusing to pronounce and spell (Myngle, Wotnext, Gravee), and reeking of URL-search desperation (Itzbig, Profilactic, Fairtilizer).

Win: Boku

French word “beaucoup” is on the money for an online payment service—and for many Americans, the misspelling is actually more intuitive and inviting.

Fail: Cuil

Meant to be pronounced “cool,” but who’s gonna get that? Rule No. 1: Your name shouldn’t need to come with a pronunciation guide.

6. The Wordster

Another convention that ages fast. And there’s nothing more pathetic in naming than a transparent attempt to appear cool (cases in point: Dogster, Agester, Talkster).

Win: Friendster

Not exciting, we’ll grant you, but the intuitiveness of the name helped usher in the era of social networking.

Fail: Napster

In light of its ensuing legal woes, to highlight the “kidnapping” of music is probably not the best idea (to put it kindly).

7. The Double or Nothing

Doubling a letter in a real word only works when the word remains recognizable, and the addition of the second letter serves some purpose, other than to complicate spelling (as in Gawwk).

Win: Digg

Intuitive and evocative, the double “g” underscores the digging nature of research and is graphically interesting.

Fail: Diigo

A social bookmarking site, the double “i” destroys the semantic connection and confuses pronunciation. (Is it Dee-go or Dih-go?) Plus, coming on the heels of Digg, it seems hopelessly derivative.

8. The eThing, the iThing, the meThing, the myThing

“e/i” shorthand quickly becomes redundant in the internet space, although it spawns many workhorse names: serviceable, if dull. The me/my thing (as in mySpace) tends to be similarly predictable and unremarkable. (Now, myBad—that would be interesting…)

Win: iContact

For a provider of email marketing, the “i” works on three levels: “I contact,” “eye contact,” and, of course, “Internet contact.”

Fail: eSnailer, eBaum’s World, eXpresso…

9. The Empty Vessel

A word without recognizable semantic roots can be a useful umbrella name for a company that may want to branch out in different directions. But it needs to be pronounceable and have relevant sound symbolism. Otherwise, it’s not an Empty Vessel—it’s Alphabet Soup. Like Disaboom, Xoopit, Yebol, and Goozex. Cover your ears.

Win: Kazaa

Recalls huzzah or hurrah, conveying excitement. (Sample exclamation: “Kazaa! I just downloaded Season One of Six Feet Under, FOR FREE!!!”)

Fail: Eefoof

Vintage Web 2.0: hard to spell, silly—and utterly meaningless.

10. The Foreigner

Words in little-known languages can also make good empty-vessel names, especially if their meaning provides a springboard into their brand story. The trick is to find words that are easy to pronounce and pleasing to the American ear (like Kijiji, a communal website with a Swahili name meaning “village”).

Win: Hulu

Good empty vessel name for an entertainment company that wants to keep its options open. (Interestingly, the word means “empty gourd” in Mandarin.) The rhyming word is playful, and by evoking hula hoops, it suggests fun.

Fail: Jwaala

Talk about a tongue-twister.

The Coming Decade

As for Internet company naming trends of the coming decade: Companies will demand more meaningful brand names, as far from Web 2.0 flights of fancy as possible; they’ll be willing to pay a premium for real-word or lightly coined domain names; and they will be creative in the messages they explore—as long as they’re relevant to the brand.

Like Internet companies themselves, it appears, Internet naming will be coming back down to earth.

Mispelllllling intenshional

Tuesday, December 15th, 2009

stopFrom an early age, we’re taught that misspellings are a no-no. In school, they can lower your grade. In the professional world, they can mean missing out on an opportunity. But when it comes to your URL, you might want to consider registering one or several misspellings of your domain. Why? Because unlike your fifth grade English teacher, many of us are poor spellers.

Case in point: I have a friend who can’t spell his way out of a paper bag. One day he asked me to check his spelling on something and I came across the word “braw.” When I told him he spelled “bra” wrong, he replied, “Oh, did I leave off the ‘w’?”

He’s not the only one out there, which is why we need to anticipate how they might misspell our company names when doing a Google search.

For example, if your company is named Lemon Anchovies, we’ll assume your URL is LemonAnchovies.com. But you might also consider registering LemonAnchovees.com and maybe even LeminAnchovies.com.  The cost of registering additional domains is little in comparison to the business potential of grabbing new customers. And really, just because they can’t spell, that doesn’t mean they can’t spend.

Rupert Murdoch wants Google out of his content

Monday, November 9th, 2009

Media mogul Rupert Murdoch intends to block Google’s search spiders from indexing his News Corporation’s sites. As has been widely reported, Murdoch believes the time is right for people to begin paying for online content. He also feels that content aggregators have been getting a free ride by “stealing” content and it’s time for this practice to stop.

In this interview with Sky News’ David Spears, Murdoch explains the thinking behind his position.

Pizza Hut rakes in the dough with iPhone app

Tuesday, November 3rd, 2009

Drag & drop your toppingsSeveral months ago we posted about a new Pizza Hut iPhone app that let people order their pizza and play a pizza delivery inspired game right on their phone. According to a recent article in Mashable, the pizza maker has generated incremental sales of more than $1 million dollars since the app’s introduction. The app’s success has surprised many, including Pizza Hut’s own senior director of digital marketing, Bernard Acoca.

“We always saw a steady level of growth with our mobile business via our WAP site, but to be candid it wasn’t the explosive level of growth we’ve seen with the iPhone app. iPhone applications capture consumers’ imagination in a way that WAP sites simply can’t do, so the decision to expand to the iPhone was as good one for us.”

In addition to bringing in added revenue, the app has also earned one of the highest distinctions available; it’s been featured in an iPhone TV ad.

Click here for the full story.