Posts Tagged ‘red rocket LA’

Friday fun – cupcake cannon

Friday, April 30th, 2010

Smart new real estate marketing tool

Monday, April 12th, 2010

Picture 4Our friends over at Graphic Language have just debuted the beta version of NewHomeFeed.com. This powerful marketing tool is sure to be a hit with new-home builders and the marketing companies that support them because it streamlines the entire process of uploading, updating and managing new home listings.

In the past, a home builder that wanted to promote one of its communities or homes on 10 different listing websites would have to input then upload the same information 10 separate times. With NewHomeFeed.com, the information gets input once then sent out to the selected websites simultaneously. Updating listing information is just as easy. NewHomeFeed.com users make the change once, then with the click of a button that change goes out to all the sites that listing is on.

NewHomeFeed.com also features powerful reporting tools that compare site-by-site performance, allowing you to evaluate and optimize your online media dollars.

Currently the beta version is free. Home builders interested in registering for a free trial can do so at NewHomeFeed.com. The next enrollment for approved beta trial users begins May 1, 2010. Check it out, and tell them red rocket LA sent you.

Customer Service Limitations of Twitter

Wednesday, March 17th, 2010

twitterCompanies maintain Twitter accounts  because it allows them to connect with their customers instantly. But what happens when a customer complains about a defective product or an unpleasant service experience? Is 140 characters really enough space to address their concerns? Probably not, so be sure you have a customer relations support team in place that can work to resolve the customer’s issue, otherwise the whole situation could get bigger and more vocal than it needs to be on Twitter. That’s Erik Sass’ take on the situation. Read his article in MediaPost Blog here.

Lesson #178 on good exposure for clients

Thursday, February 11th, 2010

DSCN0342

The highly popular show “Diners, Drive-Ins and Dives” on The Food Network shot an episode at our client TLofts today.  This came from our continued use of food trucks that placemark TLofts, a new for-sale eco-friendly loft community, as a go-to destination.  Host Guy Fieri was there, and his trademark red convertible Camaro drive-up shot perfectly framed TLofts behind him.

And the award for best customer service in 2009 goes to…

Wednesday, January 13th, 2010

Each year, American Express sponsors The Customers’ Choice Awards to honor retailers who deliver top-notch customer service. For the third year in a row, L. L. Bean took first place. Check out this year’s  other winners as just announced at the National Retail Federation’s Big Show.

The 10 best/worst Internet Company Names of the Decade

Monday, January 4th, 2010

naming-babyLaurel Sutton of Catchword Branding does a great job spotlighting some of the most notable Internet company names of the decade. Her recent Marketing Profs article, shown below, offers some valuable insights into what can make or break an effective company name.

Like the internet phenoms they trumpeted, Internet company names of the last decade have been, by turns, wildly inventive, deeply troubled, breathtakingly silly, serviceable (if dull)—and, occasionally, brilliant.

Having christened our share of Internet phenoms, we at Catchword decided to looked back to identify the 10 biggest dot-com naming trends—and their best and worst examples.

(Although, frankly, it was hard to choose just one “worst” in some cases. There were so many Web 2.0 disasters! It was as though the rules of language had ceased to apply.)

Here are the trends and names that rose to the top (and sank to the bottom).

1. The Hookup

Sometimes two words are better than one—especially to convey a new way of doing things. Serviceable hookups can range from descriptive (Facebook, StubHub) to suggestive (LinkedIn) to evocative (Snapfish).

But if two words don’t have a discernible relationship with each other—or the brand—it’s a Random Hookup. And we all know how short-lived those are—in this or any realm.

Win: YouTube

Intuitive, catchy, grassroots-y. The retro slang “tube” for TV evokes simpler times and ease of use: clever for a new app that could have been seen as intimidatingly high-tech.

Fail: TalkShoe

Say what? The name is a play on the use of Ed Sullivan’s pronunciation of the word “show” on his long-ago TV show. Like anyone is going to make the connection…

2. The Conjurer

Evocative words can make memorable brand names when they relate to the core of a brand’s story (like Yelp). But the line can be fine between edgy and baffling.

Win: Twitter

Whimsically conjures up users’ sharing short little bursts of information (like birds twittering in a tree)—as well as excitement (”all atwitter”). It’s extendable, too. A whole vocabulary quickly takes flight—from tweet and twitfriend to twipic.

Fail: MOO

Great for cows, milk, cheese, ice cream. Not so great for a site offering printing services.

3. The Letter-Dropper

The problem with this type of coinage is it’s so distinctive you’re almost bound to look like a copycat if you’re not the first out of the gate. And if you drop more than one letter, you’re asking for trouble. (Was Motorola’s SLVR cell phone meant to be Silver or Sliver? And what’s with Scribd?)

Win: Flickr

The image of a camera’s flicker is relevant for photo sharing and reassuringly familiar, while the dropped letter—a new naming convention—suggested cutting-edge technology.

Fail: iStalkr

Creepy.

4. The Assembly Line

Names assembled from word parts with meaningful associations can be rich and unexpected (witness Gizmodo, the gadget blog). But tone and messaging need to be just right.

Win: Wikipedia

The unusualness of the name establishes it as a fresh player, while the evocation of both encyclopedias and speed (”wiki” is Hawaiian for “quick”) is spot on.

Fail: Nupedia

The flatfooted claim of newness sounds dated from day one. Plus it’s risky to stake an identity on newness in internet-land. Before long, this premise is far from “nu.”

5. The Misspeller

This kind of brand name often spells disaster: hard to remember (Ideeli, Scrybe), confusing to pronounce and spell (Myngle, Wotnext, Gravee), and reeking of URL-search desperation (Itzbig, Profilactic, Fairtilizer).

Win: Boku

French word “beaucoup” is on the money for an online payment service—and for many Americans, the misspelling is actually more intuitive and inviting.

Fail: Cuil

Meant to be pronounced “cool,” but who’s gonna get that? Rule No. 1: Your name shouldn’t need to come with a pronunciation guide.

6. The Wordster

Another convention that ages fast. And there’s nothing more pathetic in naming than a transparent attempt to appear cool (cases in point: Dogster, Agester, Talkster).

Win: Friendster

Not exciting, we’ll grant you, but the intuitiveness of the name helped usher in the era of social networking.

Fail: Napster

In light of its ensuing legal woes, to highlight the “kidnapping” of music is probably not the best idea (to put it kindly).

7. The Double or Nothing

Doubling a letter in a real word only works when the word remains recognizable, and the addition of the second letter serves some purpose, other than to complicate spelling (as in Gawwk).

Win: Digg

Intuitive and evocative, the double “g” underscores the digging nature of research and is graphically interesting.

Fail: Diigo

A social bookmarking site, the double “i” destroys the semantic connection and confuses pronunciation. (Is it Dee-go or Dih-go?) Plus, coming on the heels of Digg, it seems hopelessly derivative.

8. The eThing, the iThing, the meThing, the myThing

“e/i” shorthand quickly becomes redundant in the internet space, although it spawns many workhorse names: serviceable, if dull. The me/my thing (as in mySpace) tends to be similarly predictable and unremarkable. (Now, myBad—that would be interesting…)

Win: iContact

For a provider of email marketing, the “i” works on three levels: “I contact,” “eye contact,” and, of course, “Internet contact.”

Fail: eSnailer, eBaum’s World, eXpresso…

9. The Empty Vessel

A word without recognizable semantic roots can be a useful umbrella name for a company that may want to branch out in different directions. But it needs to be pronounceable and have relevant sound symbolism. Otherwise, it’s not an Empty Vessel—it’s Alphabet Soup. Like Disaboom, Xoopit, Yebol, and Goozex. Cover your ears.

Win: Kazaa

Recalls huzzah or hurrah, conveying excitement. (Sample exclamation: “Kazaa! I just downloaded Season One of Six Feet Under, FOR FREE!!!”)

Fail: Eefoof

Vintage Web 2.0: hard to spell, silly—and utterly meaningless.

10. The Foreigner

Words in little-known languages can also make good empty-vessel names, especially if their meaning provides a springboard into their brand story. The trick is to find words that are easy to pronounce and pleasing to the American ear (like Kijiji, a communal website with a Swahili name meaning “village”).

Win: Hulu

Good empty vessel name for an entertainment company that wants to keep its options open. (Interestingly, the word means “empty gourd” in Mandarin.) The rhyming word is playful, and by evoking hula hoops, it suggests fun.

Fail: Jwaala

Talk about a tongue-twister.

The Coming Decade

As for Internet company naming trends of the coming decade: Companies will demand more meaningful brand names, as far from Web 2.0 flights of fancy as possible; they’ll be willing to pay a premium for real-word or lightly coined domain names; and they will be creative in the messages they explore—as long as they’re relevant to the brand.

Like Internet companies themselves, it appears, Internet naming will be coming back down to earth.

Operation Chihuahua is a go

Wednesday, December 23rd, 2009

This is your captain, we are ready for take-off.

If you live in California, this will come as no surprise; there is an overpopulation of Chihuahuas here.

Concerned that our sunny streets will soon be overrun with unruly gangs of these little critters, Virgin America has partnered with the San Francisco Animal Care and Control to transport the homeless dogs to New York where the demand for the dogs is high. Once in New York, the Chihuahuas will be under the care of American Society for the Prevention of Cruelty to Animals employees, who will work to find adoptive homes for the micro-mutts.

Mispelllllling intenshional

Tuesday, December 15th, 2009

stopFrom an early age, we’re taught that misspellings are a no-no. In school, they can lower your grade. In the professional world, they can mean missing out on an opportunity. But when it comes to your URL, you might want to consider registering one or several misspellings of your domain. Why? Because unlike your fifth grade English teacher, many of us are poor spellers.

Case in point: I have a friend who can’t spell his way out of a paper bag. One day he asked me to check his spelling on something and I came across the word “braw.” When I told him he spelled “bra” wrong, he replied, “Oh, did I leave off the ‘w’?”

He’s not the only one out there, which is why we need to anticipate how they might misspell our company names when doing a Google search.

For example, if your company is named Lemon Anchovies, we’ll assume your URL is LemonAnchovies.com. But you might also consider registering LemonAnchovees.com and maybe even LeminAnchovies.com.  The cost of registering additional domains is little in comparison to the business potential of grabbing new customers. And really, just because they can’t spell, that doesn’t mean they can’t spend.

Facebook – enhanced privacy or invasion of privacy?

Tuesday, December 15th, 2009

big-brotherFacebook recently announced its new privacy enhancements that may just make our information less private. Although there are new controls that allow you to limit who sees your personal information, posts, photos, etc., the change that’s causing blow back is due to a new category, called “publicly available information,” that is beyond users’ control. This new category includes a person’s name, picture and city, the list of their Facebook friends and the Facebook pages they have endorsed. As a recent LA Times editorial observed, “The friends list is particularly sensitive, privacy advocates note, because of the amount of personal information that can be gleaned from knowing a person’s associates.”

Why did Facebook do this? According to the LA Times, it’s simply good business. For them, not necessarily for you. Read the Op-ed piece here.

The skinny on LA’s food trucks

Tuesday, November 17th, 2009

The food trucks are taking over LA and we love it! Especially since we’ve partnered with many of them to bring traffic, prospects and PR to our client’s TLofts development in WestLA. The trucks stop by TLofts Monday-Friday, so come out and sample some of this gourmet street food. This link will take you to the weekly schedule.

For a primer on all the great truck food, check out this video from the folks at WunderBlog covering their recent truck tasting tour. Their first stop is at TLofts.

LA Food Truck Tour from Terry Wunder on Vimeo.